{"id":5697,"date":"2025-01-28T00:00:00","date_gmt":"2025-01-28T00:00:00","guid":{"rendered":"https:\/\/www.contem.es\/limites-de-las-resenas-negativas\/"},"modified":"2025-01-28T00:00:00","modified_gmt":"2025-01-28T00:00:00","slug":"limites-de-las-resenas-negativas","status":"publish","type":"post","link":"https:\/\/www.contem.es\/es\/limites-de-las-resenas-negativas\/","title":{"rendered":"L\u00edmites de las rese\u00f1as negativas"},"content":{"rendered":"<p>Solicitar a los clientes que den su opini\u00f3n es una pr\u00e1ctica habitual y una buena forma de destacar sobre la competencia, pues las opiniones de otros clientes suelen hacer que los futuros compradores se acaben de decidir. Ahora bien, por ley, los propietarios de las plataformas online deben velar por el contenido veraz y l\u00edcito de sus sitios web:<\/p>\n<ul>\n<li><i>Competencia y consumo.<\/i> Publicar rese\u00f1as falsas o pagar por obtener rese\u00f1as positivas de terceros se considera competencia desleal. En este sentido, se debe\u00a0informar con garant\u00edas\u00a0a las personas consumidoras sobre si las rese\u00f1as que aparecen en un portal han sido\u00a0efectivamente realizadas por consumidores,\u00a0as\u00ed como sobre la manera en la que se procesan.<\/li>\n<li><i>Otra legislaci\u00f3n.<\/i> Adem\u00e1s, en funci\u00f3n del contenido de las rese\u00f1as, se podr\u00edan infringir otras regulaciones, como la normativa de protecci\u00f3n de datos si se proporciona informaci\u00f3n privada de terceros. En este caso, su empresa deber\u00eda proceder a borrar estos datos de inmediato o, de lo contrario, podr\u00eda tener que responder.<\/li>\n<\/ul>\n<p>Ahora bien, esta responsabilidad va en los dos sentidos. Por tanto, quien escribe la rese\u00f1a tambi\u00e9n responder\u00e1 si, por ejemplo, no se limita a mostrar su disconformidad con el servicio (algo que ser\u00eda l\u00edcito) y tambi\u00e9n proporciona datos falsos sobre actividades il\u00edcitas de la empresa o profiere injurias o calumnias que vulneran su honor. En estos casos, se le podr\u00e1 reclamar y podr\u00eda tener que pagar multas e indemnizaciones. \u00a0<\/p>\n<p> Nuestros asesores le informar\u00e1n sobre c\u00f3mo establecer un sistema para vigilar y garantizar sus rese\u00f1as conforme a la legislaci\u00f3n vigente y, en caso de recibir rese\u00f1as negativas, le indicar\u00e1n si son leg\u00edtimas o puede defenderse de ellas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solicitar a los clientes que den su opini&oacute;n es una pr&aacute;ctica habitual y una buena forma de destacar sobre la competencia, pues las opiniones de otros clientes suelen hacer que los futuros compradores se acaben de decidir. Ahora bien, por ley, los propietarios de las plataformas online deben velar por el contenido veraz y l&iacute;cito [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5698,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-5697","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mercantil"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u00edmites de las rese\u00f1as negativas | Contem Assessors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contem.es\/es\/limites-de-las-resenas-negativas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00edmites de las rese\u00f1as negativas | Contem Assessors\" \/>\n<meta property=\"og:description\" content=\"Solicitar a los clientes que den su opini&oacute;n es una pr&aacute;ctica habitual y una buena forma de destacar sobre la competencia, pues las opiniones de otros clientes suelen hacer que los futuros compradores se acaben de decidir. 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